We will be happy to provide a full refund or replacement bag once we receive proof (photos) of the damage. Returns and Exchanges will only be accepted if they are requested within 2 weeks of receiving the bags.
We do not accept returns for:
1: Worn condition - All items exchanged or returned must be in original, unworn condition.
2: Change of mind---Return costs you and us a fair amount of time and complex processing.
3: 2 weeks or older---Please contact us immediately. We cannot accept returns older than 2 weeks.
Cancellation Fee
We charge a certain handing fee for cancellations to cover transaction costs. Cancellations will only be accepted before your order shipped out.
About Refunds
Unfortunately we cannot refund any of the shipping costs. For refund details, please contact our customer service to learn more.
