Shipping Information:
1.Where do you ship to?
We ship to almost every location in the world by DHL and EMS. To check out our shipping costs and delivery times, please consulte the service centre.
2.How much are the shipping fees?
please have a look at our shipping rates or consulte the service centre.
3.Will the shipping rates vary depending on how many items I order?
No, shipping costs are based on flat rate, no matter how many items you decide to purchase.
4.Will I have to pay for taxes and customs duties?
No, all taxes and customs duties are paid by Raffaello Network in advance for any destination in the world. You will not be charged any extra fees.
5.How long will it take for the order to be shipped?
Items are usually sent within 24-48 hours, that means that it may take up to 3-4 days for the delivery, 2-3 days if you live in a big city. In some instances, it may be that the item is no longer in stock and we have to backorder it with our distributors; this may imply a delay of typically 1 week (if the item is still with our distributors). Occasionally, some of them may call us to inform that the item is definitely out of stock and no backordering is possible. If so, please accept our apologies in advance. As for the sunglasses, it may take 2 up to 5 weeks to have them shipped to you.
6.Will I be able to track my shipment?
You will always be able to track your shipment. Once the order has been shipped, you will immediately receive an e-mail from us, including your tracking number and a direct link to track your shipment on the EMS website.
Returns Policy
Will I be able to send items back to receive a refund?If for any reason you are not completely satisfied with your purchase within the first sixty (60) days, you may return it for a refund. Please note that products must be unworn and in the state you received them. Please also note that shipping costs will only be refunded if the return is a result of our error. A small restocking fee may also apply in certain instances (this is not the case, however, if you decide to exchange the product for another one on our website).
I need to return a product, what should I do?
If you need to return a product you can use our automated refund procedure by mailing to the service centre.
Please note that a refund may only be asked by clicking on the above link and by following the easy online procedure. You will find all address details here.
Merchandise can be returned by regular insured airmail mail. You may also use our DHL flat rate ($25), for further information and detailled instructions on this option please contact our customer service. Please, mail to the service centre to access the return procedure.
How long will it take for my refund to be issued?
Refunds or exchange coupons are processed within two business days from receipt of goods in our warehouse. Depending on your bank or on the type of credit card used, credits may take up to 10 days to appear on your statement.
